RE: For those looking into a laptop

["Bibbs, Christopher" <Christopher_Bibbs@xxxxxxxxxxxxx>]

-----Original Message-----
From: awilliam@whitemice.org [mailto:awilliam@whitemice.org]
Sent: Wednesday, January 26, 2000 10:44 PM
To: klug@klug.armintl.com
Subject: Re: For those looking into a laptop

<snip>

Hey, this guy is just like the other tech support people I have talked 
to at Gateway.  He's a flaming MORON!  "Real" modems don't require 
finding drivers, they are tty/com devices supported natively by every 
desktop OS since CP/M and probably before.  Don't take his comments as 
worth anything,  the minute a tech-support guy uses words like 
"should" and "believe" just stop listening.  And if my personal 
expience with Gateway tech support was any worse than it was I'd have 
to start frothing at the mouth to get my point across (and I was 
talking to the smart back row guys).

</snip>

In defense of tech support people, they usually aren't given the information
to tell you things will work and/or they have been told not to.  I will
confess that I myself have told technical support people not to tell
customers something will work for sure even though I knew it would.
Sometimes you just can't absolutely guarantee something will behave in the
wild the way it did in the lab.

Christopher Bibbs